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Privacy Policy

Last Updated: December 22, 2025

1. Information We Collect

PetGroomer.ai collects information to provide grooming services matching and booking:

Personal Information: Name, email, phone number, address
Pet Information: Pet name, species, breed, size, coat type, health conditions, behavioral notes
Booking Information: Grooming services requested, preferences, special instructions
Payment Information: Credit/debit card details (processed securely by Stripe)
Usage Data: Search history, groomer reviews, favorited groomers
Photos: Before/after grooming photos (with your consent)

2. How We Use Your Information

We use collected information to:

Match you with suitable groomers based on pet needs and preferences
Facilitate booking and communication with groomers
Process payments securely
Send booking confirmations, reminders, and updates
Provide customer support
Improve our AI matching algorithms
Send promotional offers (with your consent)

3. Groomer Background Checks

All groomers on PetGroomer.ai undergo:

Identity verification
Professional certification validation (where applicable)
Business license verification (for salons)
Insurance verification
Review of past grooming experience

4. Information Sharing

We share your information only when necessary:

With Groomers: Pet information and contact details for booking confirmations
Payment Processors: Stripe for secure payment processing
Service Providers: Cloudflare (hosting), OpenAI (AI matching), Twilio (SMS notifications)
Legal Requirements: When required by law or to protect rights and safety

We never sell your personal information to third parties.

5. Photos and Reviews

Grooming photos and reviews:

Before/after photos may be shared on groomer profiles (with consent)
You may opt out of photo sharing at any time
Reviews are public and attributed to your first name only
Photos are stored for 2 years, then automatically deleted

6. Data Security

We protect your information using:

256-bit SSL encryption for all data transmission
Encrypted storage of sensitive data
Regular security audits
Access controls limiting employee data access
PCI-DSS compliance for payment processing

7. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Opt-Out: Unsubscribe from promotional emails
Data Portability: Receive your data in machine-readable format
Withdraw Consent: Opt out of photo sharing or data processing

8. Data Retention

Active account data: Retained while account is active
Booking history: 3 years for service quality and dispute resolution
Payment records: 7 years (tax/legal requirements)
Grooming photos: 2 years (with consent)
Deleted account data: Permanently removed within 30 days

9. Children's Privacy

PetGroomer.ai is not intended for children under 13. We do not knowingly collect information from children. If we discover we have collected information from a child under 13, we will delete it immediately.

10. GDPR Compliance (EU Users)

For users in the European Union:

Legal basis for processing: Contract performance, legitimate interests, consent
Data controller: PetGroomer.ai, Inc.
Right to lodge complaint with supervisory authority
Data transfers outside EU: Protected by Standard Contractual Clauses

11. CCPA Compliance (California Users)

California residents have additional rights:

Right to know what personal information is collected
Right to know if personal information is sold (we don't sell data)
Right to opt-out of sale of personal information
Right to non-discrimination for exercising CCPA rights

12. Cookies and Tracking

We use cookies for:

Essential functions (login, cart, preferences)
Analytics (Google Analytics for usage patterns)
Advertising (remarketing, attribution)

You can control cookies through browser settings.

13. Changes to Privacy Policy

We may update this policy periodically. Material changes will be notified via email or site notification. Continued use after changes constitutes acceptance.

14. Contact Us

Questions about this privacy policy?

Email: privacy@petgroomer.ai
Mail: PetGroomer.ai Privacy Team, c/o PetSpot.ai, Inc.

Part of the PetSpot.ai family of pet care services.